When discussing a difficult problem with a co-worker:

The choice to not interrupt the person who is talking is fundamental to effective communication, particularly when discussing difficult problems. Active listening demonstrates respect for the speaker and fosters a more open, honest dialogue. By allowing the co-worker to express their thoughts and feelings fully without interruption, you create an environment where both parties can share their perspectives without feeling cut off or disregarded. This approach encourages collaboration and problem-solving, as it helps build trust and mutual understanding, which are essential in resolving conflicts or addressing challenging issues.

In contrast, strategies like insisting on your own way, recounting past grievances, or attempting to provoke anger would not contribute positively to the conversation. These behaviors can lead to misunderstandings, escalate tensions, or inhibit constructive dialogue, which ultimately undermines the goal of finding a resolution. Therefore, prioritizing respectful and attentive communication is crucial in these situations.