How should a DSP handle a behavioral crisis?

Remaining calm and assessing the situation is crucial for effectively handling a behavioral crisis. By maintaining a calm demeanor, the Direct Support Professional (DSP) can prevent further escalation of the situation, allowing them to better understand the individual’s needs and the factors contributing to the crisis. This approach involves closely observing the individual’s behavior, identifying triggers, and determining the best course of action based on the specifics of the situation.

Assessing the situation also empowers the DSP to make informed decisions about how to proceed—whether that means attempting to de-escalate the situation verbally, offering support or assistance, or calling for additional help if the situation warrants it. This analytical approach contrasts with immediate physical interventions or disengagement, which may exacerbate the crisis or result in further complications. Engaging thoughtfully and responsively can help ensure the safety of everyone involved while also addressing the underlying issues prompting the crisis.